Frequently Asked Questions and Traveling Tips
Tips For Your Jefferson Lines Journey
Before Your Ride
• How can I locate my Jefferson Lines bus stop?
Jefferson Lines offers numerous convenient bus stop locations across our network. To easily find the location of your bus stop, please visit our Bus Stops page on Jeffersonlines.com. You can also access your bus stop information through our mobile app. For more information on the mobile app, please visit our Mobile App page.
• What is the recommended arrival time before departure?
• Is there a mobile app available?
• What is the baggage allowance?
During Your Ride
• What amenities are offered on the bus?
Jefferson Lines' motorcoaches feature modern amenities to ensure a comfortable journey, including free Wi-Fi, onboard bathrooms, individual charging stations, overhead compartments, and individual climate controls. Please visit our Bus Amenities page for additional details.
• Is there a bathroom on board?
Yes, each full-sized motorcoach is equipped with an onboard bathroom conveniently located at the rear of the bus. Explore our full list of amenities on our Bus Amenities page.
• Are seat belts provided and are they mandatory?
• What is the duration of rest stops?
Rest stop durations vary depending on the schedule, with your bus driver informing you of break times and departure schedules beforehand. Allocate sufficient time for reboarding and settling during breaks to ensure timely departures. For more information please feel free to contact our Customer Care team.
• Is seating assigned?
While seating is not assigned, passengers are encouraged to arrive early to select their seat. Seating operates on a first-come, first-served basis. Please note that any assigned seating from other carriers does not apply to Jefferson Lines.
After Your Ride
• How do I retrieve my stored baggage?
Upon arrival, stand near the baggage storage area where your driver will open it for you to retrieve your belongings. For more details, please review our baggage policy.
• Can someone track my bus journey if they’re picking me up?
Ticket Information
Booking Your Ticket
• How do I book a ticket?
Booking a ticket is simple – you can purchase online from our website homepage, call us directly, or visit one of our Bus Depots. For depot locations and additional information, please visit our Bus Stops page.
• What payment methods are accepted?
Jefferson Lines accepts cash, check, and credit card payments for ticket purchases. Explore more payment options on our Ticket Purchasing Options page.
• Where can I find details about the final stop location?
You can easily access details of our bus stops through your confirmation email, boarding pass, or our Bus Stops page.
Accessing Your Ticket
• How do I access the electronic ticket on my phone?
Electronic tickets are sent to your email upon online purchase, accessible via your Jefferson Lines Account or by entering your order number on our website.
• What if I lose my ticket?
You can retrieve your electronic ticket from your email or your online Jefferson Lines Account. If additional assistance is needed, please contact our Customer Care Team.
• I have an email with my booking number, but no ticket. What do I do?
You can access your electronic ticket through your confirmation email or Jefferson Lines Account by selecting 'view my pass' to load your boarding pass with a QR code for boarding.
Changes and Cancellations
• How can I change or reschedule my ticket?
Log into your Jefferson Lines Account to reschedule your ticket or contact Customer Care for assistance during business hours. Please note, a reschedule fee applies.
• What if I need to cancel my ticket?
Non-refundable tickets may be subject to change fees. Refundable tickets can be fully refunded (excluding fees) by filling out the Refund Request form, contacting Customer Care, or visiting a local bus depot.
• What if my bus is canceled?
Your ticket can be rescheduled to another route at no cost or you can elect to have the ticket value applied to an online credit for future use. Additional information can be found on our Ticket Change or Refund page.
• What do I do if my bus is delayed?
Remain at the designated pick-up area and utilize the Bus Tracker application for updates. You can also contact our Customer Care Team for assistance if needed.
• Will the bus wait if I am late?
To ensure timely departures, buses cannot wait for late passengers. We recommend arriving at least 20 minutes before departure for prompt boarding. For additional tips, please consult our Preparing for Your Trip page.
Boarding Information
• How early should I arrive before departure?
Arrive at least 20 minutes before the scheduled departure for smooth boarding. For more tips, visit our Preparing for Your Trip page.
• Do I need to show a printed copy of my ticket when boarding?
Jefferson Lines recommends passengers have an electronic copy of their boarding pass on their device. A printed copy of your boarding pass is not required but can be used for boarding. Electronic boarding passes are accessible through your email or Jefferson Lines account. Download your boarding pass for convenient access.
• When does boarding start?
Boarding commences upon bus arrival, with passengers advised to arrive early to ensure timely boarding. Refer to our Preparing for Your Trip page for more tips.
• Is there assigned seating?
Seating operates on a first-come, first-served basis, with some seats reserved for passengers with ADA requirements. You can refer to our ADA Assistance page for more information.
• Where do we board?
Find your boarding location on our Bus Stops page or through the Jefferson Lines Mobile App. Contact our Customer Care Team for further assistance.
Account Program and Mobile App Information
Jefferson Lines Mobile App
• What features are available on the mobile app?
The Jefferson mobile app offers access to boarding passes, travel alerts, bus tracking, account management, and more. Please visit our Mobile App page for more information and download the Mobile App for convenient travel updates.
• Can I receive travel alerts through the mobile app?
Yes, you can receive travel alerts via the app or directly on our Travel Alerts page.
• Is the Bus Tracker on the mobile app updated in real-time?
Yes, the location of a bus through our Bus Tracker app is in real-time. Reference Bus Tracker for on-the-go updates.
Account Program
• How do I set up a Jefferson Lines account?
Easily set up an account through our Jefferson Lines Account page or through our mobile app. For additional information, you can visit our Account page.
• Who do I contact if I can’t find my account?
You can contact our Customer Care Support Team for assistance.
• Is an account necessary for purchasing a ticket?
An account is not required but recommended for easy ticket management. You can purchase tickets online, through our Customer Care Support, or at your nearest local bus stop.
• Do I need an account to receive an online credit?
Yes, an account is necessary to receive an online credit, which can be applied to future ticket purchases. You can access your account through our Account Login page.
• Where can I find and use my Jefferson Lines credit?
Access your credits through your Jefferson Lines account and apply them to your ticket purchases. Credits are valid for one year from the application date.